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RoverGO Acquisition Specialist

Who we are: connects pet parents with the nation’s largest network of pet sitters and dog walkers. On Rover, pet parents can easily discover, book, and manage personalized care for their dogs including pet sitting, dog walking, and doggy day care. Founded in 2011 on the belief that everyone should have the opportunity to experience the unconditional love of a dog, Rover improves and simplifies life for pet parents and the dogs they love.

We're headquartered in downtown Seattle. We're an agile, fast-growing startup, and our leadership comes from some of the country's most respected tech companies. We've been named among Seattle's "Best Places to Work" in Seattle Met magazine, and recognized us as "One of the Most Dog-Friendly Offices in the World." We're also a recipient of Seattle Business Magazine's 2015 Tech Impact Awards. Needless to say (but we're going to say it anyway)—we love dogs, and we wouldn't dream of going to work without them by our sides.    


Who we're looking for:

We're looking for a RoverGO Sitter Acquisition Specialist  to join the RoverGO Acquisition team. The RoverGO program helps qualified sitters launch and grow their personal pet sitting and walking businesses through expert coaching and support. You'll primarily be responsible for screening, coaching, and mentoring a selected group of pet sitters to develop their website presence, manage their growing businesses, and hone their abilities to become highly trusted pet care providers to the owners who use their services. Ideally, you'll also have experience with sales, customer service, interviewing/onboarding remote workers, and/or mentoring.

You'll succeed in this role if you are empathetic to our customers’ needs and make sure to always go above and beyond to help them reach their business goals. You will clearly articulate the benefits of upgrading sitters’ profiles to participate in the RoverGO program. You become the sitter’s trusted expert to guide them into the Rover marketplace. You are a supportive, collaborative business friend to the exceptional sitters for whom you bring onto the site. You take the initiative to improve yourself and Rover and are motivated by metrics and goals. You possess high energy, a strong desire to achieve top results with a charismatic, positive “can-do” attitude over the phone and in person. You see your coworkers as a family, not just a team. You bring your unique experiences and passions to your job every day.


Your Responsibilities:

  • Meet and exceed daily and monthly sitter acquisition and sitter performance goals
  • Manage sitter leads to closure: screening and phone interviews, selling the benefits of the program, profile building, and sitter training
  • Share the Rover vision and get sitters excited about the potential to grow their businesses
  • Act as the primary contact (email/phone) for a dedicated number of sitters new to RoverGO
  • Give our sitters with RoverGO a great onboarding experience.  Develop strong, positive relationships with pet sitters. Have a strong desire to create an exceptional personal service experience for sitters
  • Provide consultative coaching that helps sitters focus on their greatest areas of opportunity
  • Be willing to work weekends and comfortable with a flexible schedule - Please note that the team’s current schedule does not include weekends shifts but this is subject to change in the future

Your Qualifications:

  • Exceptional oral and written communication skills
  • Experience in sales and/or customer service
  • Outstanding ability to create and maintain great relationships with pet sitters
  • Demonstrate outstanding attention to detail, ownership, and follow-through
  • Be motivated by numbers and metrics
  • Determination and strong work ethic: willingness to do what it takes to reach team and individual goals
  • A commitment to continuously learn and improve
  • A high level of interest in proactively identifying areas for improvement within the team and the broader organization, and  the ability to manage improvements through the implementation process
  • Ability to adapt to change

Your Bonus Skills:

  • Used Rover as an owner or a sitter
  • Startup experience
  • Leadership experience
  • Experience in teaching or training

Benefits of Working at

  • ​Competitive compensation
  • 401k
  • Stock options
  • 4 weeks paid time off
  • Competitive benefits package, including medical, dental, and vision insurance
  • Commuter benefits
  • Bring your dog to work (and unlimited puppy time)
  • Doggy benefits, including $1000 toward adopting your first dog
  • Extra PTO you can earn by dog sitting
  • Stocked fridges, coffee, soda, and lots of treats (for humans and dogs)
  • Free catered lunches semi-monthly
  • Regular team activities, including happy hours, snow tubing, game nights, and more
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